Refund & Cancellation Policy

Last updated: 13 October 2026

Your Right to a Refund

If you're a consumer based in the EU, EEA, Switzerland, or UK, you have a statutory right to withdraw from your purchase and receive a full refund within fourteen (14) days of completing it, for any reason. This applies to a one-time plan purchase.

This right does not apply once you have started downloading, streaming, using, or otherwise benefiting from the digital content or service during that 14-day period -- by purchasing and starting to use your plan, you acknowledge and agree that your right to withdraw ends once access has begun, as permitted under applicable consumer protection law.

Outside the EU/EEA/Switzerland/UK, refund rights and windows vary by region in accordance with local consumer protection law.

Product Issues

If something isn't working as expected (a technical problem preventing you from accessing your plan, or a billing error such as being charged twice for the same purchase), contact us first at support@shqipacademy.com so we can resolve it directly. If it isn't resolved, you can request a refund as described below.

How to Request a Refund

To request a refund, email us with your name, the email used at checkout and the date of purchase at support@shqipacademy.com. We will review your request and arrange any approved refund through Payoneer, back to your original payment method, typically within 14 days of approval.

Cancellation

ShqipAcademy.com plans are one-time payments for a fixed access period (2, 3, 6, or 12 months) -- there is no recurring billing and nothing renews automatically, so there is no ongoing subscription to cancel. If you want to end your access before your plan's expiry date, you can do so at any time from My Account. There are no contract termination fees or hidden cancellation penalties.