Terms & Conditions

Last updated: 13 October 2026

Eligibility & Account Security

You must be at least 18 years old and a parent or legal guardian to purchase a membership plan. By completing a purchase you confirm that you are an adult acting on behalf of yourself or a child in your care. You must provide true, accurate, and current information during checkout, including your name, email address, and contact number. You are solely responsible for maintaining the confidentiality of any access links or login credentials issued to you.

Permitted Use

All platform materials, online courses, and digital educational content are for your personal, non-commercial use only. Sharing access credentials or redistributing our digital files is strictly prohibited and may result in immediate termination of access without a refund, subject to applicable law.

Live Sundays

Live Sundays are live one-to-one sessions included with every membership plan, offered in two age groups (up to 10, and 11 to 15). They are subject to availability: requesting a place does not guarantee a particular Sunday time or start date. Times, groups and joining details are confirmed by email and may be changed or rescheduled with notice. Features described for Live Sundays, such as session notes, rescheduling rules, a sibling discount and recommendation letters, are part of the programme; the exact terms of each are confirmed by email when your place is confirmed. For children up to age 10 we ask that a parent or guardian is nearby during the session.

Payment & Billing

All transactions are processed in Euros (€) through Payoneer, our authorised payment partner. Where applicable, payment security measures such as 3D Secure verification may be used. You agree to pay the explicit package rate listed at checkout for your chosen membership duration. The charge will appear on your statement as ShqipAcademy.com.

If you believe a charge has been made in error, please contact us at support@shqipacademy.com before raising a dispute or chargeback with your bank. We will investigate promptly and issue a refund where it is due. Initiating a chargeback without contacting us first may result in suspension of your account while the dispute is resolved.

Limitation of Liability

ShqipAcademy.com provides educational materials for informational purposes only. We do not guarantee specific professional, academic, or financial outcomes from taking our courses.

Governing Law

These terms are governed by and construed in accordance with the laws of the Republic of Kosovo. Any disputes arising under these terms shall be subject to the jurisdiction of the competent courts in Kosovo, subject to any mandatory applicable legal requirements.